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Caring for a family member with an intellectual or developmental disability brings unique joys and challenges. At times, it can also feel overwhelming, especially when you don’t know where to turn for the right information, emotional reassurance, or next steps. The Nayi Disha’s Sakhi Helpline is here for you. 
Sakhi helpline, rooted in empathy, is designed especially for caregivers, parents, family members, siblings and guardians, who are seeking clarity, professional advice, connection, and compassionate support as they navigate disability, development, education, therapy, and daily caregiving. Our trained counselors recognise the strength it takes to be a caregiver, and are ready to support you every step of the way.

WHAT GUIDES US?

EMPATHY
FAMILY CENTRIC CARE
INCLUSIVE LANGUAGE
NEURO-AFFIRMATIVE LANGUAGE
Support Tailored To Your Needs

Sakhi offers free phone-based confidential support designed specifically for family caregivers of individuals with IDDs.

Tele-counselling Support
Call 844-844-8996 . Available Mon-Sat, 9:00AM to 6:00PM
English, Hindi, Marathi, Telugu, Bengali

How it Works?

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0 Towns Across India

प्रशंसापत्र

Dinesh from Jaipur

My name is Dinesh from Jaipur. I'd been struggling to get a railway smart card for a month, but everything changed when I connected with Ruchi ma'am at Nayi Disha. She guided me through the process and made it super easy. Kudos to Nayi Disha for being such a supportive organisation for our Divyank community! Huge thanks to Ruchi ma'am and the whole Nayi Disha team.

I recently reached out to Nayi Disha's helpline and had a great conversation with them. They listened patiently and offered super helpful tips on parenting, studying with kids, and fun activities to try. Their advice was spot on and really helped me. I'd recommend connecting with Nayi Disha - they're doing great work supporting parents like us. Thanks, Nayi Disha team, for being there!

As a parent, I realised I wasn't alone in this journey. Nayi Disha's efforts are helping spread awareness and empowering parents who feel lost. Their work's crucial because many parents struggle silently, unsure of how to support their kids. I connect with that - there was a time I'd feel sad and overwhelmed too. But Nayi Disha's guidance has been a game-changer. It's about seeing our kids as capable and normal, and treating them that way. They're helping parents shift that mindset, and that's huge. Now, handling challenges feels more manageable, and I'm not alone in this journey.

Parvez, a parent to a special needs child

I'm Parvez, a parent to a special needs child, and I've been with Nayi Disha for about 7-8 months now. I want to thank them for their incredible support - they've been a lifeline, helping us navigate the challenges of parenting a special child. What's amazing is that the team includes parents who've been in our shoes, so they truly understand. They're patient, efficient, and dig deep to find solutions. I'd urge more parents of special needs kids to connect with Nayi Disha - they'll help you and your child thrive. Thanks, Nayi Disha team, for being there - lots of love and best wishes.

Krishna from Raipur

I’m Krishna from Raipur. You're the ones who empower us, giving us the strength to keep going. Without you, it's tough dealing with people who doubt our kids' potential. You connect with us on a deep level, understanding our struggles and emotions. Even from afar, you feel close, and that's what matters. Your listening ear and caring heart make all the difference - it gives us hope and motivation. You're fulfilling a vital role, supporting parents like us, and we're grateful.

एफएक्यू

The Helpline is specifically for caregivers, parents, and individuals with intellectual and developmental disabilities (IDD). If you're a parent of a child with IDD, a caregiver supporting someone with IDD, or an individual living with IDD yourself, the Helpline is here to support you. They provide guidance, resources, and a community tailored to your unique needs and challenges, helping you navigate the journey with your child or loved one

The Helpline offers comprehensive support for families of children with intellectual and developmental disabilities, including Autism, Down Syndrome, and other developmental disabilities. They provide a directory of trusted therapists, schools, and doctors, making it easier to find the right resources. Additionally, they share reliable articles on various conditions, therapies, and rights, empowering families with knowledge. The Helpline also offers counselling support to help cope with challenges. Moreover, they have a support group where parents can connect, share experiences, and support one another, fostering a sense of community.

You can access the Helpline through various channels. For immediate support, call 844 844 8996. Alternatively, you can WhatsApp the chatBOT on the same number, and they'll gather basic information and forward it to the helpline team. If you prefer social media, send your queries via Facebook, Instagram, or LinkedIn, and the team will get your message. Additionally, you can connect with our Support Group leaders, who'll address your concerns through the team

You can support other caregivers by connecting with them through Nayi Disha's community initiatives. Share your experiences, learn from others, and grow together. Nayi Disha offers a platform where caregivers can find reliable resources, guidance, and peer support. By joining their support group, you'll realise you're not alone in this journey - there are others walking the same path, sharing similar challenges and triumphs. Together, you can navigate the way forward

The Helpline is supported by a team of experienced professionals, including counsellors, special educators, social workers, and clinical psychologists.

Yes, caregivers from outside India can call the Helpline for support. While the primary focus is on Indian resources, they can still access parenting tips, explore global resources, and connect with a community of peers who understand their journey. The Helpline is open to supporting caregivers worldwide who need guidance and connection

Caregivers can call the Helpline for a range of support services. They can seek guidance on government schemes, getting help with navigating the system and accessing benefits. The Helpline also offers counselling and emotional support, providing a safe space to discuss challenges and get reassurance. Additionally, caregivers can get guidance on therapies and home intervention strategies to support their child's development. The Helpline can also provide information on local services, making it easier to find resources nearby. Lastly, caregivers can join a community of peers who understand their experiences, connecting with others who face similar challenges

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